We handle all aspects of operations: monitoring, backups, updates, and releases. This includes software developed by others as well.
Operations in Austria · Including Third-Party Systems
On Friday evening, the server goes down. On Saturday morning, it turns out that the backup hasn't been running for three weeks. And a security update was never installed because there just wasn't time.
Without monitoring, a problem isn't noticed until a customer reports it. By then, the damage has already been done.
A backup that has never been restored isn't really a backup. Many people don't realize this until the moment they actually need it.
Updates are postponed because everything is running smoothly anyway. Attackers systematically target exactly these vulnerabilities.
No split operations and no back-and-forth between service providers. We’re responsible for everything that happens after launch.
Their systems are hosted in Austrian data centers, are GDPR-compliant, and do not rely on U.S. providers.
We detect anomalies before they turn into failures and are automatically alerted as soon as a threshold is exceeded.
Three copies, two different storage media, one stored in a different location. And regularly tested to ensure it works when it really counts.
New versions go live automatically, after being tested, and with the option to roll back immediately if something goes wrong.
Being on duty doesn't mean that someone is available in an emergency. It means that emergencies usually don't happen in the first place.
A backup that was never restored—
—is just a guess.
That is why we test the recovery process regularly and include the results in our monthly report.
We take over existing systems as well as new ones immediately after launch. There is no gap between development and operation.
We'll take a look at the servers, settings, the status of backups, and pending updates. The result is a complete picture of the current situation.
Monitoring with thresholds and notification channels will be set up for all critical services. From then on, we’ll be notified immediately if a problem arises.
Automatic backups follow the rule of three, and the restore process is run through once immediately. Until then, it’s not a backup.
New versions go live automatically, with testing beforehand and the option to revert afterward. You don't have to do anything except approve them.
From this point on, everything runs in the background. Once a month, you'll receive a report on availability, publications, and events.
If you wait until something goes wrong to react, you've already lost. The effort has to be put in beforehand.
Anomalies, resource shortages, and recurring errors are detected before they lead to a failure.
As a cybersecurity company, we consider potential vulnerabilities in every system. Updates, hardening, and access rights are standard—not an additional service.
We take over software that someone else has developed. After conducting an assessment, we set up monitoring, backups, and deployment channels.
We work with widely used technologies and maintain comprehensive documentation. When switching providers, we transfer all access credentials and settings in their entirety.
Server availability, CPU and RAM usage, database connections, certificates, backup execution, the status of releases, and metrics from the application itself. Alerts are triggered automatically when predefined thresholds are exceeded.
The monitoring system alerts us immediately. Depending on the urgency, we respond right away—even at night and on weekends. You’ll be notified and won’t have to handle it yourself.
Yes. First, we conduct a comprehensive assessment, identify any outstanding risks, and document everything. Then we set up monitoring, safeguards, and publication channels. This typically takes three to seven days.
Three copies of the data stored on two different media, one of which is kept at a different location. This ensures that a single failure, fire, or theft will never affect all copies. We test the recovery process regularly and document the results in a report.
Critical updates will be applied as soon as they become available, after being tested in a test environment. All other updates will be grouped together during scheduled maintenance windows. You will be notified in both cases.
Yes. The contracts specify a target availability level. If this level is not met for reasons attributable to us, the customer is entitled to a reduction in the fee. We set forth the exact figures in writing.
No. We use widely adopted technologies and maintain complete documentation. When switching providers, we transfer all access credentials, settings, and documentation in their entirety.
In thirty minutes, we'll tell you where your biggest operational risk lies and what it will take to address it.
